Please attach the file in your next reply. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. You will be presented with a page stating, ' Get Started!'Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program You might need your tamper password to end the application, so get that handy.

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Find Malwarebytes, right-Click, End Task Find Malwarebytes Tray Application, right-Click, End Task Then use the start menu to search for Malwarebytes to run it again (as admin, preferrably). If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

Download malwarebytes for windows 10